Merchant Depot is the online landscaping branch of Turnbull, the trusted independent builders' merchant. Our team is friendly, problem-solving and responsive - as our 5 star reviews show! Contractors, developers and homeowners come back to us time and time again for competitive prices on high quality products.

To make sure you get the answer you want as quickly as possible, please select from the options below:

Get in Touch

Online and General Enquiries

Live Chat - open a new chat window selecting the icon at the bottom right of the screen. Our live chat and telephone lines are open 8am-5pm, Monday to Friday.

Contact Us Form - contact us by filling in the form below

Email:
Samples, Quotes and General Enquiries [email protected]
Orders and Aftersales [email protected]

Phone - 01522 214353

Post - Merchant Depot, c/o Turnbull & Company Ltd, The Service Centre, Sleaford, Lincolnshire, NG34 7EW

Delivery Information

Delivery Information

Delivery by our suppliers

  • Items are delivered directly by our approved suppliers within the UK
  • You’ll receive an email or phone call to confirm the delivery day and time window
  • Delivery is from Monday to Friday
  • Delivery lead time is typically 4-6 working days from time of order
  • For further information on delivery by supplier lead times, please see our Delivery By Brand section further down.
  • If you have ordered more than one item, they may arrive separately

Delivery by Brand

Brand Order Value < £500 Order Value >= £500 Delivery Time
Long Rake Spar Free Delivery Free Delivery 4-6 working days
Marshalls £85 Free Delivery 4-6 working days
Namgrass* Free Delivery Free Delivery 3-5 working days
Stonemarket Free Delivery Free Delivery 4-6 working days
Global Stone Free Delivery Free Delivery 3-5 working days**

* Free Delivery on orders over £180.
£33.60 Delivery for Orders of Grass or Membrane under £180.
£9.60 delivery charge on orders of just Accessories, such as Glue or Joining Tape.

** A delivery date for Global Stone orders will only be arranged once the delivery terms in their disclaimer form have been read and accepted.  A copy of this will be sent via email once an order is placed.

Delivery Guide

Information Delivery Vehicle
Large delivery vehicles

Our contractors use large articulated lorries to deliver goods. Please make sure this size of vehicle can access your chosen delivery location. You will be charged for costs (see T & C) if the driver cannot gain access.Need a smaller delivery vehicle?

You can request a smaller 7.5 tonne delivery vehicle when you make your order, but as there are a limited number of these, you may have to wait longer for your goods.

Need a smaller delivery vehicle?

You can request a smaller 7.5 tonne delivery vehicle when you make your order, but as there are a limited number of these, you may have to wait longer for your goods.

Obstruction-free access

Please make sure that the road to your chosen delivery address has no weight restrictions. Arrange for any parked cars or any other obstructions to be moved. Check the route is free from low hanging branches which might prevent the delivery vehicle reaching you.

Kerbside delivery

Standard delivery is kerbside. Drivers will place goods as near to the property as possible. Offloading on a property or driveway is at their discretion. If the driver considers the access unsafe or unsuitable for whatever reason they can refuse to unload, and will leave goods as near as possible to the delivery address.

Flat ground for off-loading

The driver uses a tail-lift offload and manual pallet truck to move the goods off the vehicle and onto the ground. The pallet truck needs a flat, level and solid surface which is free from grass or gravel. It cannot move over uneven ground, or be controlled on slopes.

Heavy goods

Bulk bags weigh approximately 875kgs or just under a tonne, and a pack of paving slabs weighs typically 1000kgs. Our contract delivery drivers will do their best to position goods where you want them, but the size and weight of materials makes this tricky, and impossible over rough ground.

Returns and Refunds FAQs

Returns and Refunds FAQs

What do I do if there is a problem with my order?

If you have any missing or faulty items, or if there is anything wrong with your order when it arrives, please contact us by phone on 01522 214353 or send an email to [email protected].
We will let you know what to do next.

Can I return paving if I don't like the colour?

You can return delivered product(s) you have purchased within 14 days after the day of delivery for any reason (including if you simply change your mind or don’t like the colour). To do so you must let us know in writing via email to [email protected], or contact us by phone on 01522 214353. There is a charge for returns, but this varies according to the product, so best to get in touch as soon as you have made that decision. Please be aware that the pack must be complete and unopened in order for it to be returned. Click here for our full Merchant Depot Returns Policy

Can I return unused materials?

We can only accept full, unopened packs, subject to a collection and return charge.

We are unable to accept loose, leftover materials back.  Please refer to our Returns Policy for more information.

How long does it take to get a refund?

Once your refund has been processed it can take up to 6 working days to return to your account or card.  Payments will be credited against the original card holder’s payment details where possible.

General FAQs

General FAQs

Which payment cards do you accept?

We accept all UK credit or debit cards except those issued by American Express.

Do you deliver to my address?

We deliver to most UK mainland addresses, but if you live in a remote location or access in your area is limited, please give us a call.  We’re very happy to check this for you before you place your order.

Can I book a delivery date?

For Click and Collect orders you can pick a day and time to collect your order.  

For delivered orders please state the day you would like delivery to be in the ‘special order request’ box during the online checkout process.  We will do our best to fulfil your request and will contact you immediately if that’s not possible.

Can I request a paving or aggregate sample?

We can provide samples of most of our Marshalls, Stonemarket and Long Rake Spar products.  Please contact us for availability. Samples usually take between 3-5 days to arrive.

Delivery FAQs

Delivery Questions Answered

Do I have to be home to take delivery?

If no-one is available to receive the products, and we have not been notified previously, then our contracted carriers will not be able to complete delivery and a subsequent re-delivery or return charge will apply, which can be costly.

If you want the order to be left without signature, we require this in writing from you. Delivery is then at your own risk and may affect your eligibility of sourcing replacements or claiming for damages, in the unlikely event of needing to do so.

For these reasons, we strongly recommend having someone available to sign for receipt of delivery. For further details, please refer to our Terms and Conditions.

If I order today, when will my delivery come?

This can vary depending on the brand but generally 4-6 working days from time of order for the majority of our products.

Delivery lead times are clearly stated on the product page, but to see an overall view of our various brands’ lead times and relevant costs, please see our Delivery Information.

Am I able to choose a specific delivery date? How do I find out my scheduled delivery date?

You can submit a request for a delivery date and give us any additional helpful information through the online checkout process.  We will do our best to meet your requirements but they cannot be guaranteed.

We will schedule your delivery for the earliest date available with our couriers and inform you by email.  For our heavier products, 970kg and over, these may be arranged directly by our suppliers and delivery dates are subject to their vehicle availability.

What happens if my delivery is delayed?

If, due to unforeseen circumstances, we are unable to deliver on the confirmed delivery date, we’ll contact you as soon as possible to arrange an alternative date.  We cannot accept liability for any costs due to delayed delivery.

Sometimes your delivery may need to be re-palletised to transport it more easily which might cause unscheduled delay to your delivery.  We’ll try our best to get your order to you quickly, but please be aware, the decision to re-palletise is only done to ensure goods stay safe.

If the delivery arrives late, can I charge you for my builders’ time?

We cannot be held responsible for any delays beyond our control. Please refer to our Terms and Conditions for further details.

How close can the driver drop a pallet?

Delivery is kerbside only.  Should you wish for the goods to be brought up onto your driveway or further, this is at your own risk and we cannot be held liable for any damage caused.

If you have any concerns, please don't hesitate to contact us.

What if something is damaged?

Always check your order before signing for it. Damaged goods must be reported to us within 48 hours of delivery along with photographs of damage. Let the delivery driver know when you sign the delivery receipt and contact us as soon as possible on [email protected] or call 01522 214353.

What size vehicles do you use?

Our delivery partners have a range of vehicles. Please give us a call if you think access might be a problem. We can discuss the best option for you.  See our Delivery Information page for details.

I’ve ordered a number of products from different brands. Will they be delivered together?

Suppliers of some of our brands have their own transport which will mean separate deliveries.  We do our best to arrange for these to arrive on the same date for your convenience, but this is not always possible.  Should this happen, we will inform you prior to us booking delivery and it will also be stated clearly in your dispatch confirmation emails.

Paving FAQs

Your Paving Questions Answered

Will the colour of my paving vary from the image online?

All our paving and walling images are supplied by the manufacturers and they go to great efforts to make sure photos represent the product as closely as possible.

However, natural stone will have variation in colours and shade and subject to naturally occurring veining, depending on where they have been quarried.  A standard sandstone will be subject to a wide range of colours whereas investing in a premium sandstone will result in tighter colour tolerances and fewer variations.  

We can send up to five free samples and they will be delivered to you within 3-5 working days. Available across most Marshalls, Stonemarket and Long Rake Spar product ranges.

I’d like to make a large quantity order. How do I go about this?

Contact us with your requirements and we’d be happy to put a quote together to ensure you are getting the best possible price.

An example of a large order would be 100m2 or an order of 10 pallets or more.

Can I return unused materials?

We can only accept full, unopened packs, subject to a collection and return charge.

We are unable to accept loose, leftover materials back.  Please refer to our Returns Policy for more information.

Can I return paving if I don’t like the colour?

You can return delivered product(s) you have purchased within 14 days after the day of delivery for any reason (including if you simply change your mind or don’t like the colour). To do so you must let us know in writing via email to [email protected], or contact us by phone on 01522 214353. There is a charge for returns, but this varies according to the product, so best to get in touch as soon as you have made that decision. Please be aware that the pack must be complete and unopened in order for it to be returned. Click here for our full Merchant Depot Returns Policy

How do I find a good paving installer?

We recommend qualified Marshalls and Stonemarket registered installers. They belong to a national network of independent professional installers who know the products and whose work has met high levels of competence and performance.

Marshalls have a list of approved Marshalls Garden and Driveway Installers which you can check out.

Stonemarket also have a function on their website where you input your Postcode and they can give you a list of Stonemarket Installers near you.

What is a bulk bag?

Bulk bags are big dumpy bags used for delivering larger amounts of aggregates, cobbles etc. They weigh between 850-975kg. Reputable builders’ merchants will make the weight of bulk bags very clear. The weights for the contents of bags is set by the Builders Merchants Federation and Trading Standards. Bulk bags are delivered kerbside and the contents can be easily barrowed in smaller quantities to wherever needed. Our product pages will tell you how much ground you’ll be able to cover with your chosen product.

Is the brand of the paving important?

Merchant Depot only sells Marshalls and Stonemarket paving, and there are very good reasons for our choice.  

They manufacture and source high quality paving with excellent technical consistency and great durability. Their sandstone is quarried from stone with high density which means it doesn’t retain moisture or green up with algae.  Their reconstituted stone paving has been manufactured with a high cement content to ensure its strength.

What is the Marshalls Stone Standard?

All stone supplied by Marshalls exceeds the base technical levels set by British Standards for stone and manufactured concrete paving products. Marshalls have their own exacting technical standards for paving strength and porosity, called the Marshalls Stone Standard. And what’s more, all their stones and slabs are repeatedly tested by an independent UKAS accredited laboratory. So, when you see ‘Stone Standard Exceeded’ on a Marshalls product, you know you’re getting paving, walling or driveway blocks that are technically superior and of the highest quality!

Can I add to an existing order after it has been placed?

Please get in touch with us with your Order Number and we'll advise the best way to proceed.  Your order may be subject to additional delivery charges and dispatched separately, depending on its status.

What happens if my ordered item is out of stock?

Our paving and aggregate suppliers operate a live stock system which is subject to change.  Should stock become unavailable once we have received your order, and we're unable to meet our 4-6 working day delivery window, we will notify you immediately.  We'll investigate further as quickly as we can and we'll be in touch with a resolution or advice to help keep your project running smoothly.

We guarantee stock for your order at the time your delivery shipment confirmation is sent. 

  • The information you provide will be processed by Turnbull and our service providers for the purpose of reporting & handling your request. Personal or technical data will be used to reply but not shared with any other third party without your permission. Turnbull and our service providers will retain your data in accordance with our retention policy and Data Protection legislation. Visit Turnbull's Privacy Policy for more information.